Chester Range

Delivery Guide

We make every effort to ship orders as quickly as we can. Although this usually happens in 7 days, please allow up to 14 days for the shipment of your item or items. The majority of orders arrive in 3–10 days.

Once our manufacturer has proceeded with your order, you will receive a brief phone call from us with a delivery date and time.

On the day of your delivery, our courier will contact you 30-60 minutes before arrival.

If you are unsure whether you are eligible for delivery, please don’t hesitate to contact us.

We receive a large amount of emails, so please attach your order number if you would like a prompt response.

Returns

We value each and every order, and we want our clients to have the best possible experience with Handcrafted Sofas.

You have 30 days from the date of delivery of your item or items to request a return under our 30 day return policy.

Your item or items must be in the original packing, undamaged, and in the same condition as when you received them in order to be eligible for a return. For the courier to pick up your items, they must be disassembled and repackaged in their original packaging. We have the right to deny a refund if these requirements are not fulfilled.

You can contact us at: sales@Handcraftedsofas.uk to begin a return. If your return is approved, we will work with you to schedule a time and day for the courier to come and retrieve the item(s). There will be a charge of £100 for the collection of your item(s). As an alternative, delivery can be arranged to our hub in Leeds, West Yorkshire.

For any questions about returns, you can reach us at sales@handcraftedsofas.uk. Please be aware that all of our products are manufactured to order, therefore if you make a mistake when placing your order, you will not receive a refund.

Damages and Issues

Please check your order when it is delivered, and get in touch with us right away if something is damaged, defective, or incorrect.  Sending out replacement parts can be part of this. Instead of granting return requests right away, we will always attempt to fix the problem.

We reserve the right to refuse a refund if our team determines that the consumer caused the damage.

Exceptions/ Non-returnable items

Since all of our products are built to order, some items—like bespoke orders, items that the customer damages, or items that the customer changes their mind—cannot be returned. Additionally, if we believe the product was misused, we reserve the right to reject a return request.

We will handle returns at our own discretion after the 30 day window has ended.

Refunds

After receiving and reviewing your return, we will let you know whether the refund was authorised. You will receive an automated refund using the original payment method if it is accepted.

Cancellations

We provide hassle-free cancellations up to 24 hours after the order is placed. After this period, the order will have been processed and sent to the factory for manufacturing, resulting in a cancellation cost of £50-£100.